Privacy Policy
Effective Date: 1st Sep, 2022
Introduction
Right On Time Billing Services (“we,” “our,” or “us”) is committed to protecting the privacy of our clients and their patients. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal and health information in compliance with applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA).
Information We Collect
- Personal Information: We may collect personal details such as names, addresses, phone numbers, email addresses, and other contact information from healthcare providers and their patients.
- Financial Information: To process billing and payments, we may collect financial data, including credit card numbers, bank account details, and insurance information.
- Health Information: In providing medical billing services, we handle protected health information (PHI), including patient diagnoses, treatment histories, and medical procedures.
- Website Usage Data: When you visit our website, we may collect information such as your IP address, browser type, and pages visited. We may also use cookies to enhance user experience and analyze website traffic.
How We Use Your Information
- Service Provision: To process medical billing, manage claims, and facilitate payments on behalf of healthcare providers.
- Communication: To send updates, respond to inquiries, and provide information related to our services.
- Compliance: To adhere to legal obligations, including HIPAA requirements, and to ensure the security and confidentiality of PHI.
- Website Improvement: To analyze usage patterns and improve our website’s functionality and user experience.
Information Sharing and Disclosure
- With Service Providers: We may share information with trusted third-party vendors who assist in delivering our services, provided they adhere to strict confidentiality agreements.
- Legal Requirements: We may disclose information as required by law, such as in response to court orders or legal processes.
- Business Transfers: In the event of a merger or acquisition, information may be transferred as part of the business assets.
- SMS Consent: SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
Data Security
We implement robust security measures, including encryption and access controls, to protect personal and health information from unauthorized access or disclosure. Our practices comply with HIPAA’s privacy and security rules.
Data Retention
We retain personal and health information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Secure disposal methods are used for data no longer needed.
Your Rights
- Access: Request a copy of the information we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request deletion of your personal data, subject to legal exceptions.
- Opt-Out: Opt-out of marketing communications by following unsubscribe instructions or contacting us directly.
To exercise these rights, please contact us at sales@rotbilling.com.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be effective upon posting on our website, with the “Effective Date” updated accordingly.
Contact Us
For questions or concerns about this Privacy Policy, contact us at:
Right On Time Billing Services
- 34 N Franklin Ave Ste 687 2983 Pinedale, WY 82941
- sales@rotbilling.com
- (307) 335-3542